FAQ

Last updated: 11 November 2026

Which tools suit my routine?

For one cup, look for an infuser mug with a removable basket. For shared tea, compare the pot’s listed capacity with the cups you use.

Can I use a teapot on a cooktop?

Check the manufacturer’s instructions for the specific product before applying heat. For a brewing-only pot, heat the water separately.

What comes in the package?

Use the selected product’s description and style. Contact us if you need to verify the fit of a particular lid, basket or saucer.

How long will delivery take?

Standard Australian delivery is free. Allow 1–2 business days for handling and 2–5 business days in transit. See our Shipping Policy.

How do I request a return?

Contact us within 30 days of delivery for a change-of-mind return. Eligible returns are postage-paid. Approved refunds are initiated within 10 calendar days after we receive and inspect the item. The Refund Policy explains your rights and the process.

Where can I check payment availability?

See our Payment Policy for AUD pricing and current payment information.