Refund policy
Last updated: 11 November 2026
Change-of-mind returns
Contact us within 30 days of delivery to request a voluntary return. Keep the item unused and undamaged with all included pieces. We pay the postage on eligible Australian returns. We’ll send you a prepaid return label and instructions so you can send the item back at no cost. Use the address in your return instructions.
Refunds
We initiate approved refunds to the original payment method within 10 calendar days after receiving and inspecting the return. Payment providers may take additional time to post the credit.
Australian Consumer Law
These voluntary return conditions do not limit your rights under the Australian Consumer Law. If your order is faulty, damaged, incorrect or materially different from its description, contact us for assistance with the remedy available under the law.
For delivery timing see the Shipping Policy.