Terms of service

Last updated: 11 November 2026

These terms apply to browsing and buying tea ware from Brewzelo at brewzelo.com. We are an independent online retailer serving Australian delivery addresses.

Choosing tea ware

Use the selected product’s description and style to check dimensions, capacity and the pieces included. Other items in a serving photo may be props. If you are unsure whether an infuser, lid or other accessory fits, ask before ordering. Follow the instructions for your specific product before placing it on a heat source.

Orders, prices and payment

Prices are displayed in Australian dollars (AUD). Check the item, style, quantity, delivery address and total at checkout before submitting your order. You may check out as a guest or use the Shopify customer account sign-in. Contact us promptly if you notice an error after ordering. Changes depend on whether dispatch has started.

Use the payment option shown at checkout. A card option may take you to an external payment provider for authorisation. See Payment Information for more on payment and charge enquiries. Our Privacy Policy explains how we handle account, order and payment-related information.

Delivery in Australia

Standard shipping is free on Australian orders, with no minimum spend. Allow 1–2 business days for handling before dispatch and 2–5 business days in transit. These are estimates. For help with delivery or tracking, see the Shipping Policy or contact us with your order reference.

Voluntary returns and refunds

For a change-of-mind return, contact us within 30 days after delivery. Keep the item unused and undamaged with its included pieces. Eligible returns qualify for a prepaid label and return instructions. We initiate approved refunds to the original payment method within 10 calendar days after receiving and inspecting the return. Your payment provider may take longer to post the credit. See the Refund Policy for the process.

Australian Consumer Law

These terms and our voluntary return policy do not exclude, restrict or modify rights and remedies that cannot lawfully be excluded under the Australian Consumer Law. The voluntary 30-day deadline and condition requirements do not limit a claim under the consumer guarantees. If goods are faulty, damaged or materially different from the description, contact us so we can help with the remedy available under the law. See the ACCC’s consumer remedies guidance.

Contact Brewzelo

Email support@brewzelo.com, call +1 (662) 907-0808, or use the Contact page. Business correspondence address: 2892 Attala Road 1115, Kosciusko, Mississippi 39090, United States. Contact us for the return address before sending an item back.